Privacy Policy

• Account information: registration email, login password (we never store the password itself, only a value from which it cannot be recovered), and your account and store details.
• Walmart data: advertising data obtained with your authorization through Walmart's official partner API, including campaigns, keywords and reports; and, once the relevant authorization is granted, sales, inventory, product titles and prices.
• Amazon data: data obtained through the Amazon Ads API and the Selling Partner API — advertising, sales, inventory, product titles and prices — after you grant consent through Amazon's official authorization.
• Information you enter or upload: for example margins, advertising-cost targets, replenishment lead times, and reports you upload.
• Usage data: logs and activity records needed to run the Service, such as which recommendations you approved, edited or rejected.
• Website form information: the name, email, company, ad-spend range and message you submit when requesting a demo.
• Payment information: processed by Stripe; we do not store your full card number.

We do not access buyers' personal information. We do not request or read buyer names, addresses, phone numbers or email addresses.

To provide the Service: analyze your store data, make recommendations, and change your advertising account as you direct: we change only the recommendations you approve, or the edits you make yourself in the Service; nothing changes without your approval. Also to authenticate you, keep each account's data separate, bill, protect security, and communicate with you about the Service.

We do not sell your data, and we do not use it for any purpose other than providing the Service to you.

The Service's application and data are hosted in Amazon Web Services (AWS) data centers outside mainland China. Data is encrypted in transit.

We share data with the following providers only as needed to run the Service:

• Amazon Web Services — application hosting and data storage.
• Vercel — website hosting. Forms you submit on the website pass through Vercel to our servers and are not stored at Vercel.
• Large-language-model provider — used to write the analysis for Walmart and Amazon stores. We access DeepSeek models hosted by GMI Cloud and Parasail through OpenRouter (United States). The relevant data may be processed in the United States or other countries where these providers operate. We have restricted requests to routes that state they do not retain data; handling is governed by each provider's terms.
• Stripe — payment processing.
• Google Workspace — business email, for the correspondence between you and us.

For data obtained through Walmart's and Amazon's APIs, we follow each marketplace's data protection requirements: it is used only to provide the Service to you, never sold, and never combined with other sellers' data. Authorization credentials are stored encrypted.

If a security incident affects your data, we will notify you promptly and notify the marketplace as its policies require.

• Store data is retained on a rolling 24-month basis to support year-over-year analysis.
• When you disconnect a Walmart store, we delete its authorization credentials and stop pulling data right away. The store's history (reports, approval records, store settings) is kept for 180 days; reconnect the same advertising account within that time and you pick up where you left off. You can also choose to delete that history immediately when you disconnect. After 180 days it is deleted automatically.
• For Amazon stores, the related data is deleted within 30 days after you disconnect.
• Within 30 days after you close your account, we delete the related data.
• You may also request export or deletion of your data by email at any time.

Creative Center is Sailomi's ad creative product: it makes videos and images for ads on Walmart and other marketplaces. It is a separate product from Sailomi ad management, and its data is stored separately. This section covers Creative Center only; the rest of this Policy also applies, and where they differ, this section governs.

• What we process: the item link or item ID you give us, and the title, key features and images we read from the public product page; the brand logo, product photos or footage, brand guidelines and claims to avoid that you upload; and the claims list, scripts, videos, captions, images and pre-check reports we produce for you. To find references, we look at popular public videos in your category and analyze only their structure — we do not copy or use their footage or audio.
• What we don't process: Creative Center does not read your Walmart or Amazon advertising account data, and does not access buyers' personal information.
• Where data lives: Creative Center data is stored in Amazon Web Services (AWS) data centers in the United States, separately from Sailomi ad management data. If that changes, we will update this Policy and notify you.
• Who processes your content: to produce your creatives, the following services process your product information and materials, only to generate what you asked for: the Seedance video generation model (ByteDance); a large language model that writes scripts and checks claims; and a web search service that checks claims against the brand's website.
• Retention and deletion: you can ask us to delete a creative, or all your Creative Center data, at any time; we delete it within 30 days, including generated files. After you stop using Creative Center (you tell us you no longer use it, or there has been no new creative request for 180 days), your product information and materials are kept for 180 days so you can pick up where you left off, then deleted. Creative Center is currently operated by our team; send deletion requests to contact@sailomi.com.

We use only the cookies necessary to keep you signed in and protect security, never for cross-site advertising tracking. The website uses no third-party analytics or ad-tracking scripts.

You have the right to access, correct, export, or delete your data, and to withdraw an authorization at any time. Email us to exercise these rights.

We protect your data with encryption in transit, access controls and account separation. No system is perfectly secure, so please keep your password safe.

The Service is intended for business users and not for anyone under 18; we do not knowingly collect information from minors.

We may update this Policy and will give notice of material changes in-app or by email.

For privacy matters, contact contact@sailomi.com.